Customer Testimonials
Great customer service! Mike is awesome. 😎
Mike is always having my Q60 serviced when I need it. They take such great care of me! Thank you for being so reliable!
Lyn(deryl) Webb at the Germantown location was my salesman he was very friendly,patient,and knowledgeable. I was under NO stress the test drive was fun and informative and I love my QX60.!!! Trust me when I get another vehicle I'm finding him wherever he's located. ... And did I say I love my vehicle lol. I listed what I wanted and he provided me with just that.. Top tier!!! Happy customer
The qulity of customer service that I received was outstanding from the dealership. Marwin went above and beyond to insure that a probelm I had with the manufacturer was resolve. Marwin is patient and amiable. Erin and Austin provided excellent service. I could go on and on about the awesomness of the people that work here. I am a raving fan! If you're looking for a luxury dealership that cares about people, look no further, INFINITI of Wolfchase is the real deal.
Exceptional customer service! I worked with Lyne Webb and he was very patient and catered to my needs as a customer.
My guy Jeff Scola in the service dept is the best he always takes good care of me. He is truly the GOAT
Madison in the Service Dept. Honest in what needed to be done (brake pads and resurface rotors--I pulled two wheels and looked, myself); better price than local shops (which insisted on new rotors); very nice to work with.
Ordered parts from this dealership all the way from Canada, they were extremely helpful. Will do business again.
Although I am no longer in my INFINITI as of December 2022. I wanted to give you guys 5 stars for taking care of me for almost 4 years (2 vehicle purchased). Mr. Anthony Blackwell, Kelly Byrd and Jerry were the best. Thanks and Keep Shinning.
Very nice and professional experience. We are friends with Rob and so we preferred buying from him. The salesperson was Louise. She was a pleasure to work with. She was very willing and helpful. She was very nice as well as professional
As someone who doesn’t know much about cars and finds car shopping to be stressful, I found my experience at INFINITI to be easy, relaxing, and enjoyable. The staff was so welcoming and patient. When I picked the car I liked they went over all it’s featured in detail so that I was ready to go the moment I left the parking lot. This dealership really isn’t like any other. The workers are kind and willing to help and are focused on more than just a paycheck. They are focused on YOU.
Always a great experience. Friendly staff. Clean waiting rooms. I would recommend them for any INFINITI sales or service needs.
Love to come here ask for Hector he’ll take care of you
Great dealership that has knowledgeable salespeople and service department representatives! I’ve been a customer for many years.
Great car buying experience from beginning to end. Worked with Lyn Webb for weeks to find the perfect car for my daughter and he delivered. Very knowledgeable, courteous and professional…awesome person to work with.
I brought my daughter’s car in for routine maintenance and a factory recall. I was a Little nervous that upon inspection multiple things would pop up as “needing repair”. Nope! Just needed an alignment and an oil change. One thing showed up as broken, but it was something not necessary (a sensor) at the moment so I opted to not replace it right now. Erin was our service rep and she was quick, responded well, and I felt I could trust her. Highly recommended.
Have use this dealership over 10 years . First my husband now, me . I’m very satisfied with this location.
Anthony Blackwell was the perfect salesman!!!
Great friendly sales and finance personnel
The service was Very clean, the service tech (Robert) was knowledgeable, courteous, and helpful. I was very satisfied.
The coffee in there is great.
Working with Lyn was the best car buying experience I've ever had.
I have always admired the service that is provided to me by INFINITI of Memphis. Mike is always awesome to work with.
This dealership is top notch. Ken in sales is exceptional as well as all the other team members we dealt with while purchasing my new vehicle. Thank you!
I have only had great experiences with INFINITI of Memphis. I am so glad I made the decision to purchase my vehicles there. The customer service is beyond approach. They make me fill special each time I've visited. Keep up the great work.
This way.
Love this location and the people.. I will always come to this location. Thanks for everything
Great
I continue to be impressed with the quality of service at this dealership. Juan was very helpful and professional.
I have worked with this dealership at its current location and the prior location. Service is excellent and the salesman are always very friendly. I have worked with a particular salesman for several years and have a new person that I’ve worked with. I recently purchased my leased INFINITI and I was very pleased with the purchase process. Special appreciation to Mike in service, Paul in parts, and Tony in sales.
Lyn Webb was relaxed and so informative. He was able to answer all of my questions and was so kind. I would easily recommend him to anyone I know buying a car.
Service is always great quick on the phone all business usually exceed my expectations Nothing to recommend for change
Great customer service great service men clean facility I love the way they make you feel important
Erin is an excellent service advisor and this is a good dealership. The dealership is a customer friendly business.
I have owned an INFINITI since 2006 and I have been extremely happy with my decision to purchase my FX35. The service has been amazing and was a big selling point. I have not looked back since. I recently purchased the QX50 and I only wish they didn't change a thing from the FX35, which I still own. I am one happy INFINITI owner. I think you will be too. They put a of of emphasis on style, maintenance, customer concerns and overall satisfaction with your purchase.
The people at this dealership are always very professional when I come in to have my car serviced.
Since I bought my car in 2020, INFINITI of Memphis has put my mind at ease -all the way from the car buying process to car maintenance. I continue to rely on their services and will recommend anyone to buy a car from them. They will take care of you and they have YOUR best interest in mind. Love the INFINITI of Memphis Team!!!
Mike Chalfant ( customer service) and Lyn Webb ( sales consultant) deserve 10 plus stars!! Thanks a million!! You guys are the very best !!!
Great people, fast service, professional, and respectful, thank you so much. I will return as a satisfied customer.
Everytime I bring my SUV to INFINITI of Memphis on German Town Park Way, the manager Mike in automotive is very nice and takes time out to here my concerns. Thanks Mike.
(Translated by Google) Excellent place they served me excellent (Original) Exelente lugar me a tendieron exelente
Tony Busby explains everything in complete detail. Highly recommended
Excellent service department with a friendly staff and they always keep you informed on the progress of you vehicle.
Mike was very professional and helpful in my experience. He made me at ease and kept me informed.
My service consultant was exceptionally awesome!!! I’m so grateful to be a part of the INFINITI family!!!
Great place to do business. They take their time and provide great customer service!
The staff is always willing to help in any way and very professional!
I enjoyed my experience there everybody was friendly and helpful got what I needed fast and got out fast.
The BEST experience that I EVER had at a car dealership!! Customers 1st!!! I LOVE IT!!!!
The servicing of my car was completed in less time than predicted, and the car was cleaned before it was returned to me. The service department was efficient and accommodating.
My service was impeccable, Mike took charge from the very first call my husband made on Friday morning and my vehicle was ready on Friday evening. I’ll always call Mike of Infinity. Best service I’ve ever had there and I’ve been there several times. Thanks Mike
Lyn is awesome! Superb customer service! Also Jeff in the service department was Splinded! His helpfulness and willingness is second to none! Overall Excellence in Customer Service Experience!
Robert has been super helpful, understanding, patient, flexible, and kind. I really enjoyed working with him. He was always available when I needed to speak to him. He would respond immediately via text or phone and kept me informed about the status of the work. He paid attention to detail and made sure my vehicle was at its utmost condition and performance. Thank you so much, Robert!! We really appreciate you.
Louise and the finance team were great. It was truly a pleasure. Louise and Deneice made the buying experience enjoyable.
Great service!
On time the way I like it 😊
Nice professional people
Recently purchased my car and my sales agent Dylan Scroggins with Everett INFINITI of AR was amazing. Thanks Dylan
They are very professional, knowledgeable, and helpful. Service department is very dependable and explains everything to you. The car is always ready by promised time.
Here lately the service has been extremely good, especially working with your service writer Mike. He always listen to everything you have to say. And the same with Jeff, great guys.
Dealership is not close to my house but worth the drive. I get a comprehensive checkup and great service.
Jeff is wonderful I was in and out within about 2 hours for car service.
Since I have three Infinities in my family, I probably interact with INFINITI of Memphis more often than most customers. We have never had anything less than stellar customer service there. Their service staff have performed above and beyond, especially considering the current employment shortage, which makes it difficult to operate at full staff levels. Thanks to Tony Busby, their 30-year salesperson, there's nothing they could do that would prevent me from buying another INFINITI from them. Congrats to Rob Walker, the general manager, for running a great operation!
Kelly is always pleasant and on point about my Q50. She always keeping me informed and what services are due upon next visit.
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
Asked them to fill my tires
I always get great service at INFINITI of Memphis, but recently they went above and beyond. I blew out a tire and had to have my car towed into the INFINITI Service Center. They were completely booked up for that day and the next, but Mike Chalfant told me he’d try and squeeze me in. I thought I might be without a vehicle through the weekend. But sure enough, I got my car back the next day. I highly recommend the Service Department at INFINITI of Memphis.
I needed some bumper clips for my convertible, they gave me a couple without charging me, thank you, little things like that customers appreciate.
Great service , quick, friendly clean waiting area I will return and recommend to everyone I know
My experience is always pleasant! All of the associates are super nice and helpful. Thank you INFINITI of Memphis!!
I wouldn't take my vehicle to no other place. Thanks Infinity of Memphis you all are great 💖.
A regular scheduled service was my first and a great experience! Everyone from intake to technician to sales were great and very nice. The waiting area waa nice and accommodating with data ports and charging stations in several places and the women's restrooms were very clean