Customer Testimonials
Kelly is always pleasant and on point about my Q50. She always keeping me informed and what services are due upon next visit.
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
Wonderful service team. Everyone is always so polite and responsive to your needs. Will absolutely stay with INFINITI for all of my future vehicles.
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
The best customer service
Asked them to fill my tires
I always get great service at INFINITI of Memphis, but recently they went above and beyond. I blew out a tire and had to have my car towed into the INFINITI Service Center. They were completely booked up for that day and the next, but Mike Chalfant told me he’d try and squeeze me in. I thought I might be without a vehicle through the weekend. But sure enough, I got my car back the next day. I highly recommend the Service Department at INFINITI of Memphis.
Great customer service. Thanks.
I needed some bumper clips for my convertible, they gave me a couple without charging me, thank you, little things like that customers appreciate.
Great service , quick, friendly clean waiting area I will return and recommend to everyone I know
Just bought my first INFINITI and I love it! The sales team are awesome! Mr. Web did a great job telling us all about the vehicle and all the great infinity services!
Love this place. Top notch customer service always.
My experience is always pleasant! All of the associates are super nice and helpful. Thank you INFINITI of Memphis!!
I wouldn't take my vehicle to no other place. Thanks Infinity of Memphis you all are great 💖.
A regular scheduled service was my first and a great experience! Everyone from intake to technician to sales were great and very nice. The waiting area waa nice and accommodating with data ports and charging stations in several places and the women's restrooms were very clean
As I read some of these reviews, I am astounded because the service department has already been phenomenal. I have used INFINITI of Memphis exclusively for my service since 2005 and have never had a problem with them. The service personnel have always been very professional and cordial to me.
Always great experience with INFINITI
INFINITI of Memphis has an excellent product, consistently, and the service department seals the whole process! Could not be more pleased with sales woman’s knowledge of car, different styles and especially her willingness to help in any way. This is my 5th INFINITI that I’ve purchased from dealership since 1996! The handling of an INFINITI can’t be beat at the price it’s at. Very, very happy with most recent purchase, white exterior with tobacco interior Q50 Signature Series 2021.
I see such a difference with the new ownership. Employees seem very much under pressure and it is very undeserving to them when companies can not even find employees and you came into a company with very hard working employees
Great place to get a vehicle!! Everyone is very friendly and helpful in finding what you are looking for!!
The facility was very Clean and professional. Jeff was My service manager & was really knowledgeable
Exceptional customer service. Professional staff, friendly, and always striving for excellence. Best car dealership and service center in West Tennessee!
THE PEOPLE THEY WILL WASHING CARS AND TERRIBLE VERY BAD
Excellent!!!
Outstanding customer service.
INFINITI of Memphis, Is a dealership that I would rest at ease of purchasing my next vehicle from. Very knowledgeable about my SUV's problems
The customer service experience was great!
Love my INFINITI home! Awesome staff
Very good service. Mike was very helpful. There were also other people in the service area that were very kind and helpful. Thank you for a great experience!
I experienced great service for my service consultant Mike. A huge plus is the way the vehicle is returned, nice and extra clean. This was my 2nd service appointment and the same quality of service I received the 1st time.
A1 Customers service. I would recommend them to friends and family. I was told if the problem continue with my sunroof leak bring it back
I currently have three INFINITI vehicles. I only have them serviced at INFINITI of Memphis, because over the last eighteen years they have proven to be trustworthy and always helpful. My wife and I feel like we're part of the family, so to speak. We've never had a bad experience there. In fact, I would say that there is nothing that they could do that would prevent me from buying another INFINITI from them. One last thing...Their general manager, Rob Walker has been there since they opened in 1990. He always greets me or my wife whenever we'...
The service was good but it was very slow but they were very friendly and made me feel comfortable in having to wait on my vehicle
I am always pleased with the service I receive at INFINITI of Memphis. They take great care of me and my vehicle.
courtesy shuttle, experienced service, Care for your car😀
My experience was good...they serviced me within 2 hours without an appointment!!!
Great Service Department very friendly and helpful. Keep up the good work!I wouldn’t have my car serviced anywhere else.
The service dept was amazing, especially from Jerry. He made sure I was taken care of and provided 5 star service at every step.
My experience was excellent. The work was completed in a very timely manner and I was satisfied with the result. Mike was very helpful and professional
We recently got a car from these folks. It has been a great experience. The staff was very friendly and helpful to find what we wanted and we’ve been in love with our vehicle since!!!
Lyn webb is a Top Notch salesman. I gave him all 5s. He continually checks on me concerning the vehicle I purchased. He welcome me to come back if I have any questions or concerns. He is most definitely the salesman you need to see at INFINITI Of Memphis. Thanks again Lyn Webb and INFINITI Of Memphis.
I purchased a brand new QX55. Lynn Webb Customer Service was exceptional per usual. This was my second time purchasing a vehicle from him nothing changed from the first time. He was great both times. I saw him a few times from going in getting my vehicle serviced he always greets me by name and always asks about my family.He is one of the best at INFINITI
I had an excellent experience throughout the process. The sales, finance and all others personnel encountered were sharp, professional and very courteous. I was pleased with the the entire experience.
It has been 7.5 years since I purchased my INFINITI so my contact has been with the service department only. Those guys do great work!
Great service i love Ms Amanda she took great care of me in the service department!!!!
Mike in the service department has gone above and beyond to service my car needs and give recommendations!
Excellent service from staff Thorough vehicle inspection Affordable service prices
A great purchasing experience
Lyn Webb was my salesman. He was awesome in walking me through my buying process step by step. Awesome personality! Please go see him!
Lyn Webb is a great salesman. He made the entire car buying experience great. He's very knowledgeable and we could tell his experience made a difference for why we selected Infinity.
Yes she went over an beyond to show the vehicle looked for any discounts an call the next day to make sure I was enjoying the vehicle
Both Blake our service consultant and Lynn our salesman are so knowledgeable, patient and detailed. They don't make you feel like you've been taken advantage of. If you're looking for a new car or you're car needs servicing please contact them.
I have had 1 bad experience, but it was fixed immediately. It was an oversight, but I have truly experienced nothing but great things from INFINITI. These past 3 years have been wonderful! Hands Down the best in Memphis.
Bought a certified pre-owned Q50 about a week and a half ago. Absolutely phenomenal experience. Not only did Lyn Webb, my sales consultant, make the experience a fun one, but a quick and informative one as well. Between him and Vira Gonzales, the finance manager, the whole experience was a smooth and enjoyable one. My expectations for a luxury car dealership have absolutely been met thus far thanks to these two employees. I would highly recommend considering INFINITI of Memphis when shopping for your next vehicle... especially compared to my lack luster experience at some of the neighboring dealerships... looking ...
This is an outstanding dealership and I will highly recommend them to everyone searching for a vehicle. The service department was outstanding in their work and keeping me constantly updated on the progress.
Exceptional customer service!
I'm from South bend, In we've been traveling.I had an issue with my Q50. Took my car to INFINITI of Memphis. Was greeted by a host who then paired me up with BLAKE SHOCK. All I can say is they were very helpful in taking care of the problem. Hats off to Blake and the INFINITI service team!!!
Great job! Service was exceptional and great recommendations from Jodi and Sean! Go see them both. DJ
Really easy car buying.
They offer great customer service!
Jody in the service department takes care of our needs and is very informative about what is being done.
Infinity of Memphis you rock Jeff. You are the best and the is awesome.
Came in for service.The area appeared very clean.The greeters very prompt.Service advisor,Ms.Jody,was very nice and knowledgeable of my service needs.I would recommend this dealership to others.
The service department at INFINITI of Memphis went above and beyond to help me with the service of my Wife's QX80.. Jeff Skola is one of the best service Advisers around. Go see him and the team at INFINITI of Memphis for all your service needs !!!
My hubby took me to look for a car. (Birthday Gift!❤️) We went to INFINITI of Memphis. My nerves were all over the place. 😖 BUT let me tell you about my Sales Associate... Lyndaryl Webb! He listened. He was professional. He was down to earth! He KNOWS HIS STUFF! He was patient and HE CARED! He didn’t try to take advantage of us so he could get a good commission! This guy was the best! He worked to get us the lowest rate and monthly note on my 2018 INFINITI Q70L...bumper to bumper EXTENDED WARRANTY!!! Yea Baby!!! When ...
I wanted to thank Mrs. Louise Bridges for helping me get my new truck. Listen everybody, when you go to Infinity of Memphis. Ask for Mrs. Bridges and I PROMISE YOU THAT, SHE WILL DO EVERYTHING IN HER POWER TO HELP YOU GET YOUR DREAM VEHICLE!!! Just like she helped me!!!!!! Thank you once again Mrs. Bridges.🔥🔥🔥
Recently had my QX60 serviced at INFINITI of Memphis and can’t say it enough how awesome they are. The service department always gets it right. Thanks Jeff Scola for taking good care of my vehicle.
STAFF IS VERY PROFESSIONAL. THEY TRY TO BE AS DETAIL AS POSSIBLE WITH YOU ABOUT YOUR VEHICLE AND PROVIDE YOU WITH OPTIONS ON REPAIRS AND ALSO LET YOU KNOW POSSIBLE UPCOMING MAINTENANCE THE SHOULD BE TAKEN CARE OF AT LATER DATES.
The Best vehicle buying experience I've had... Briana Fernholz is an awesome salesperson!!!
Briana Fernholz was AMAZING to work with. Would highly recommend her to our friends & family.
professional and courteous of my time. the sales person Tony was educated on the car and made the experience an easy one. I woudl recommend him fo ranyone to work with
Friendly service staff knowledgeable clean facility
Highly recommended but Bring your checkbook🤣
I had a terrific transaction. Travis went above and beyond to make sure we were happy with our new Q50!
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