Customer Testimonials
This way.
Love this location and the people.. I will always come to this location. Thanks for everything
Great
I continue to be impressed with the quality of service at this dealership. Juan was very helpful and professional.
I have worked with this dealership at its current location and the prior location. Service is excellent and the salesman are always very friendly. I have worked with a particular salesman for several years and have a new person that I’ve worked with. I recently purchased my leased INFINITI and I was very pleased with the purchase process. Special appreciation to Mike in service, Paul in parts, and Tony in sales.
Lyn Webb was relaxed and so informative. He was able to answer all of my questions and was so kind. I would easily recommend him to anyone I know buying a car.
Service is always great quick on the phone all business usually exceed my expectations Nothing to recommend for change
Great customer service great service men clean facility I love the way they make you feel important
Erin is an excellent service advisor and this is a good dealership. The dealership is a customer friendly business.
I have owned an INFINITI since 2006 and I have been extremely happy with my decision to purchase my FX35. The service has been amazing and was a big selling point. I have not looked back since. I recently purchased the QX50 and I only wish they didn't change a thing from the FX35, which I still own. I am one happy INFINITI owner. I think you will be too. They put a of of emphasis on style, maintenance, customer concerns and overall satisfaction with your purchase.
The people at this dealership are always very professional when I come in to have my car serviced.
Since I bought my car in 2020, INFINITI of Memphis has put my mind at ease -all the way from the car buying process to car maintenance. I continue to rely on their services and will recommend anyone to buy a car from them. They will take care of you and they have YOUR best interest in mind. Love the INFINITI of Memphis Team!!!
Mike Chalfant ( customer service) and Lyn Webb ( sales consultant) deserve 10 plus stars!! Thanks a million!! You guys are the very best !!!
Great people, fast service, professional, and respectful, thank you so much. I will return as a satisfied customer.
Everytime I bring my SUV to INFINITI of Memphis on German Town Park Way, the manager Mike in automotive is very nice and takes time out to here my concerns. Thanks Mike.
(Translated by Google) Excellent place I was excellent (Original) Exelente lugar me a tendieron exelente
Tony Busby explains everything in complete detail. Highly recommended
Service Advisor Mike keeps my vehicle in good shape and I’m in and out in no time!! Excellent service
Excellent service department with a friendly staff and they always keep you informed on the progress of you vehicle.
Mike was very professional and helpful in my experience. He made me at ease and kept me informed.
My service consultant was exceptionally awesome!!! I’m so grateful to be a part of the INFINITI family!!!
Great place to do business. They take their time and provide great customer service!
The staff is always willing to help in any way and very professional!
I enjoyed my experience there everybody was friendly and helpful got what I needed fast and got out fast.
Always very courteous, knowledgeable, and quick with getting our vehicle back to us! Jeff was a rock star! Had a courtesy vehicle ready to go for us and always so friendly!
The BEST experience that I EVER had at a car dealership!! Customers 1st!!! I LOVE IT!!!!
Great service! Jeff is great!
Great service . Kelly is awesome
Great service! Even gave me a loaner car.
The servicing of my car was completed in less time than predicted, and the car was cleaned before it was returned to me. The service department was efficient and accommodating.
My service was impeccable, Mike took charge from the very first call my husband made on Friday morning and my vehicle was ready on Friday evening. I’ll always call Mike of Infinity. Best service I’ve ever had there and I’ve been there several times. Thanks Mike
Lyn is awesome! Superb customer service! Also Jeff in the service department was Splinded! His helpfulness and willingness is second to none! Overall Excellence in Customer Service Experience!
Kelly and Jerry are great.
Robert has been super helpful, understanding, patient, flexible, and kind. I really enjoyed working with him. He was always available when I needed to speak to him. He would respond immediately via text or phone and kept me informed about the status of the work. He paid attention to detail and made sure my vehicle was at its utmost condition and performance. Thank you so much, Robert!! We really appreciate you.
Friendly, professional service! Very pleasant to deal with.
Love the service I receive at INFINITI of Memphis!
If you want a service you can trust. INFINITI Of Memphis is the place to go. It may cost you, but service is guaranteed and will lasted.
Louise and the finance team were great. It was truly a pleasure. Louise and Deneice made the buying experience enjoyable.
Amazing staff! Their customer service & attention to detail always exceeds expectations.
Great service!
On time the way I like it 😊
Nice professional people
Recently purchased my car and my sales agent Dylan Scroggins with Everett INFINITI of AR was amazing. Thanks Dylan
They are very professional, knowledgeable, and helpful. Service department is very dependable and explains everything to you. The car is always ready by promised time.
Here lately the service has been extremely good, especially working with your service writer Mike. He always listen to everything you have to say. And the same with Jeff, great guys.
Dealership is not close to my house but worth the drive. I get a comprehensive checkup and great service.
Jeff is wonderful I was in and out within about 2 hours for car service.
Since I have three Infinities in my family, I probably interact with INFINITI of Memphis more often than most customers. We have never had anything less than stellar customer service there. Their service staff have performed above and beyond, especially considering the current employment shortage, which makes it difficult to operate at full staff levels. Thanks to Tony Busby, their 30-year salesperson, there's nothing they could do that would prevent me from buying another INFINITI from them. Congrats to Rob Walker, the general manager, for running a great operation!
Kelly is always pleasant and on point about my Q50. She always keeping me informed and what services are due upon next visit.
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
Wonderful service team. Everyone is always so polite and responsive to your needs. Will absolutely stay with INFINITI for all of my future vehicles.
MIKE CHALFANT gives wonderful service to his customers. I have been going to INFINITI Of Memphis for 6 years all because of Mike. I believe Mike is the BEST CUSTOMER SERVICE AGENT that I have ever engaged with when it cones to the needs of my car repairs and car servicing. THANK YOU MIKE FOR ALWAYS DOING A GREAT JOB!!!!
The best customer service
Asked them to fill my tires
I always get great service at INFINITI of Memphis, but recently they went above and beyond. I blew out a tire and had to have my car towed into the INFINITI Service Center. They were completely booked up for that day and the next, but Mike Chalfant told me he’d try and squeeze me in. I thought I might be without a vehicle through the weekend. But sure enough, I got my car back the next day. I highly recommend the Service Department at INFINITI of Memphis.
Great customer service. Thanks.
I needed some bumper clips for my convertible, they gave me a couple without charging me, thank you, little things like that customers appreciate.
Great service , quick, friendly clean waiting area I will return and recommend to everyone I know
Just bought my first INFINITI and I love it! The sales team are awesome! Mr. Web did a great job telling us all about the vehicle and all the great infinity services!
Love this place. Top notch customer service always.
My experience is always pleasant! All of the associates are super nice and helpful. Thank you INFINITI of Memphis!!
I wouldn't take my vehicle to no other place. Thanks Infinity of Memphis you all are great 💖.
A regular scheduled service was my first and a great experience! Everyone from intake to technician to sales were great and very nice. The waiting area waa nice and accommodating with data ports and charging stations in several places and the women's restrooms were very clean
As I read some of these reviews, I am astounded because the service department has already been phenomenal. I have used INFINITI of Memphis exclusively for my service since 2005 and have never had a problem with them. The service personnel have always been very professional and cordial to me.
Always great experience with INFINITI
INFINITI of Memphis has an excellent product, consistently, and the service department seals the whole process! Could not be more pleased with sales woman’s knowledge of car, different styles and especially her willingness to help in any way. This is my 5th INFINITI that I’ve purchased from dealership since 1996! The handling of an INFINITI can’t be beat at the price it’s at. Very, very happy with most recent purchase, white exterior with tobacco interior Q50 Signature Series 2021.
I see such a difference with the new ownership. Employees seem very much under pressure and it is very undeserving to them when companies can not even find employees and you came into a company with very hard working employees
Great place to get a vehicle!! Everyone is very friendly and helpful in finding what you are looking for!!
The facility was very Clean and professional. Jeff was My service manager & was really knowledgeable
Exceptional customer service. Professional staff, friendly, and always striving for excellence. Best car dealership and service center in West Tennessee!
THE PEOPLE THEY WILL WASHING CARS AND TERRIBLE VERY BAD
Excellent!!!
Outstanding customer service.
INFINITI of Memphis, Is a dealership that I would rest at ease of purchasing my next vehicle from. Very knowledgeable about my SUV's problems
The customer service experience was great!
Love my INFINITI home! Awesome staff
Very good service. Mike was very helpful. There were also other people in the service area that were very kind and helpful. Thank you for a great experience!
I experienced great service for my service consultant Mike. A huge plus is the way the vehicle is returned, nice and extra clean. This was my 2nd service appointment and the same quality of service I received the 1st time.
A1 Customers service. I would recommend them to friends and family. I was told if the problem continue with my sunroof leak bring it back